The Role of Emotional Intelligence in Decision Making

Decision making is one of the most important aspects of business management. Every day, business managers make decisions that impact the success or failure of their organizations. However, the way decisions are made often determines whether their impact is positive or negative. In the quest to improve decision making, many businesses have turned to emotional intelligence.

What is Emotional Intelligence?

Emotional intelligence refers to the ability to identify and manage one's own emotions, as well as the emotions of others. It involves self-awareness, self-regulation, motivation, empathy, and social skills. Emotional intelligence is not just a personal trait, but also a set of skills that can be developed and improved over time.

The Importance of Emotional Intelligence in Business

In business, emotional intelligence can have a significant impact on decision making. Research has shown that emotional intelligence is positively correlated with job performance, job satisfaction, and leadership effectiveness. Emotional intelligence can also help business managers make better decisions in the following ways:
  • Improved self-awareness: Emotional intelligence helps individuals understand their own emotions and how they impact their decision making. This can lead to more thoughtful and deliberate decision making.
  • Better understanding of others: Emotional intelligence also helps individuals understand the emotions and perspectives of others. This can lead to more inclusive decision making and better team collaboration.
  • Reduced bias: Emotional intelligence can help individuals recognize and reduce their own biases, such as confirmation bias or anchoring bias. This can lead to more objective decision making.
  • Increased creativity: Emotional intelligence can also stimulate creativity and innovation by allowing individuals to approach problems from different perspectives and consider a wider range of solutions.

How to Develop Emotional Intelligence

Developing emotional intelligence is not a one-time event, but rather a continuous process of self-reflection and growth. Here are some tips for improving your emotional intelligence:
  • Practice self-awareness: Take time to reflect on your emotions and how they impact your decision making. Consider keeping a journal or seeking feedback from others.
  • Develop empathy: Try to see things from others' perspectives and consider their emotions when making decisions.
  • Practice active listening: Pay close attention to what others are saying and try to understand their emotions and needs.
  • Control your emotions: Learn to regulate your emotions in stressful situations and avoid making decisions based on strong emotions.
  • Develop social skills: Work on your communication skills, conflict resolution, and teamwork to improve your ability to work effectively with others.


Emotional intelligence has become an increasingly important topic in business management, particularly in the realm of decision making. By developing emotional intelligence, business managers can improve their decision making, better understand their employees and colleagues, reduce bias, increase creativity, and foster a more inclusive and collaborative workplace. Developing emotional intelligence is not a quick fix, but rather a continuous process of self-reflection and growth.